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Posted on: April 24, 2020

CITY UTILITY GRACE PERIOD SET TO END MAY 15

UB Route Map-May_Final

Disconnections for city utilities have been suspended since late March due to the coronavirus. That suspension is set to expire on May 15 and the City of Hutchinson is working to be proactive in preventing a spike in disconnections when that happens.

“So many people are struggling right now, and we want to make sure people know to communicate if they are having trouble paying their past-due bill,” said Utility Billing Manager, Nichole Martinez.

While City Hall is closed to the public, utility customers are encouraged to use the following services to pay utility bills,

  • Those who prefer paying with a check can use the drop box on the west side of City Hall, 125 East Ave B, or mail their payment to the same address.
  • There has been an understandable spike in delinquent accounts, but the City hopes that recent relief checks and the eventual flow of unemployment benefits will help residents catch back up before falling too far behind.

“The last thing we want is to add to the difficulties our residents are facing. These services have real costs to the city to provide, but we are here to work with you,” advised Director of Finance Angela Richard. “Be sure you call us before your bill becomes due and set up a payment plan to get back on track. Then please communicate with us if your financial situation changes and you have problems making those payments. Communication really is key.”

To ensure your pay agreement is processed before the scheduled disconnection date, the City is asking that residents who need to set up a pay agreement, do so based on their billing cycle noted on the map below. Go to hutchgov.com/pay-agreement to download an application.

To talk with a customer service representative, call 620-694-2621 between the hours of 8:00 am and 5:00 pm, Monday through Friday.

Those in need of financial assistance due to the coronavirus can also reach out to the COVID-19 Unmet Needs Fund through Reno County Volunteer Organizations Active in Disaster and the United Way of Reno County by calling 2-1-1 or applying online at RallyReno.org

UB Route Map-May_Final