Why is it taking so long for you to receive my payment in the mail?

The USPS no longer processes mail in Hutchinson. Any mailed items are sent to Wichita for processing, then return to Hutchinson to be delivered.

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1. How can I pay my bill?
2. What do I do if I am not receiving my mailed bill?
3. Why are you charging me a $30.00 disconnect fee even though I haven’t been shut off?
4. Why did my usage increase so much this month?
5. Are there any programs that can help if I am unable to pay my bill?
6. How soon can I get reconnected?
7. Where do I mail and pay the Service Line warranty of America bill?
8. Why do you charge a service fee on to pay on your website?
9. Why am I being charged if I am not using any water?
10. Why is it taking so long for you to receive my payment in the mail?
11. What is a stormwater fee and why do I have to pay it? Can I opt out?
12. Why did I get a delinquent notice and can you stop sending them to me?